For a Global Financial Services Firm
Wrote user, technical, and marketing documentation for web-based and client/server trading and financial systems. Projects included: website design and maintenance; design and publication of four-color printed materials; user guides; developer’s guides, web-based Help and WinHelp; and marketing materials.
For a Major Payroll Company
Wrote a user guide and help system for a stand-alone time reporting system and a utility that is an interface between a time and attendance system and the company’s payroll system.
For a Major Pharmaceutical Company
Wrote on-line help, a trainer’s guide and a quick reference card for a web-based reporting system for entire sales force.
For a Chicago-based Web Product and Service Company
Wrote a technical manual for Java-based customer service communications application that supports an Application Service Provider model. Described install of servers and database. Built system architecture diagrams in Visio to illustrate typical and extended server systems.
For a State Government Department
Managed team of writers to produce and test a users guide for a web-based One Stop Operating System. Tested the system on the Internet and wrote procedural steps for a user’s and trainer’s guide.
For a Leading Professional Services Organizations
- Developed and documented writing standards for the documentation group.
Created online help for a tax compliance repository.
Developed documentation for a Lotus notes database for a documentation Repository.
Created a training storyboard for using the Online Help and Job Aid for PeopleSoft.
For a Major Telecommunications Company
Design and developed the on-line help, user guide, and release notes for an internal software tool to help design 2G and 3G wireless networks. This software provides RF propagation analysis, interference prediction, and utilities that help engineers create and manage system designs.
For an Internet Service Company
Produced help system for a software lighting proposal application.
For a Boston-based software company
Produced a help system using RoboHELP 6.0. for a positive pay bank application. Wrote procedures and defined banking terms related to the application.
For an International Healthcare and Chemical Research Company
Develop online operation guide for a medical instrument using FrameMaker and Adobe Acrobat.
Created technical illustrations for an online help system and for the document management project using Corel Draw 8, Photoshop 7, Flash, and Visio format