CUSTOMER SERVICE, Senior Associate

CUSTOMER SERVICE, Senior Associate

Northern NJ- Bergen County

Direct Hire

Industry: Pharmaceutical
(On site, local candidates only please)



This is not a call center operations role.

Must have prior experience in Pharmaceutical Operations Customer Service working with order management through processing. MUST HAVE EXPERIENCE WITH SAP.

Customer Service, Senior Associate 


  • Responsible for all aspects of daily order management across Trade, International and PAP Orders – includes direct order processing support as required and supervising analyst/coordinator. Coordinates quarter end order processing through invoicing ensuring proper cutoff.
  • Responsible for resolving issues across internal and external customers and directly resolving issues as required
  • Responsible for all aspects of the Returns Operations – Returns processing, customer/product research, manage 3PL, develop/maintain 3rd party return dashboard to proactively manage and drive continuous operational excellence
  • Maintain and oversee master data and SAP related activities
  • Maintain departmental infrastructure – SOPs and training
  • Provide strategic and tactical planning input and special projects for the organization. Develop and maintain departmental metrics and drive process improvements

Qualified Candidates will have:


  • BS/BA degree
  • Minimum 3 years business experience in Customer Service or other accounting areas
  • Strong hands on knowledge of SAP essential
  • Prior experience with wholesaler, specialty distributor and specialty pharmacy channels and business models desirable
  • Experience with third party logistic and return providers a plus
  • Strong communication skills (written and verbal)
  • Detailed oriented and strong analytical skills
  • Strong computer and database skills
  • Knowledge of ValueCentric a plus
  • Accepted file types: doc, pdf, txt, docx.